Cancellation Policy

CHANGES AND CANCELLATIONS FOR TOUR PACKAGES

For a confirmed booking any change after confirmation has a fee of INR 2000. If the change results in a cancellation of previously confirmed services, then the following cancellation penalties will apply. If cancellation is received in writing by Alar Travels at least 30 days prior to departure, a full refund will be made, minus a 2000 administrative charge plus the applicable supplier cancellation fees. For cancellations received within 30 days of departure a 50% cancellation penalty will be imposed. No refunds will be made 7 days prior to departure/Arrival. Some packages (Carnival, New Year’s Eve) are non-refundable. Different cancellation penalties may apply during holiday periods. Hotels, airlines or other suppliers may have stricter cancellation penalties than those described above. In those cases, the customer will pay the penalties the suppliers impose to us. We strongly recommend that you purchase trip cancellation insurance to cover such cancellation fees. Group bookings have their own terms and conditions.

CANCELLATION POLICY

 Holiday or New Year’s deposits are non-refundable. Some tickets are NON-REFUNDABLE after departure date and some fares are completely NON-REFUNDABLE. Special cancellation rules apply during Holiday Season. All cancellations must be in writing. Group reservations have their own Terms and Conditions, which will be sent to you at time of booking.

REFUNDS

Any claims for refunds must be made IN WRITING within 30 days of scheduled departure. All negotiable vouchers and/or air tickets must accompany the claim. No refunds will be made for features included in our itineraries that travelers chose not to take part in. No refunds will be made for missing transfers or sightseeing tours due to changes or delays in airline schedules. Alar Travels will not refund any money for changes in travel arrangements made by the traveler after the departure date. Any service issue affecting the quality of the guest’s hotel stay must be addressed directly with the hotel’s management at the time the issue arises since refunds cannot be given for such inconveniences. We cannot control what properties charge at any time and therefore cannot guarantee our fares will always be lower. There are no refunds for perceived overcharges. No guarantees or warranties, express or implied, are made that the tour package will meet all of the traveler’s expectations. Airlines and hotels occasionally create overbooked conditions. These entities will compensate passengers affected by over bookings. Our agency cannot be held responsible for these situations and will not refund moneys for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the hotel or airline directly at the time the situation arises.

RESPONSIBILITY

Alar Travels, 44, Neethi Bagh, Agra – 282001, UP, acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, car, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. Alar Travels is not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger’s tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of Alar Travels, since changes in Government regulations and labor agreements cannot always be anticipated in advance. Alar Travels is not responsible for any changes initiated by the passenger after departure.

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